All Plans Include Unlimited Callouts, a 24/hr customer helpline, and a 14 day cooling off period if you decide to cancel.
a month
a month
a month
a month
Annual boiler service
Priority service & call outs
Annual system water test
Heating filter cleaned
Heating system health check
Boiler and all internals
Free of charge call outs
Labour cost discount
Replacement part discount
Loyalty discount on our other services
Discount on new boiler installation
System powerflush (every 5 years)
Annual system anti corrosion treatment
Circulation pump
Timer/thermostat
Thermostatic radiator valves
Radiators
Hot water cylinder
Pipework inc gas supply
Drainage
Your Viking Heating policy starts on the day your application is accepted. However, there is an initial 30-day period where you cannot make a claim. This is to prevent claims on pre-existing problems and to keep premiums low.
You should be able to cancel and switch to Viking Heating . For more information, please call our sales team on 01892 322988 .
If you cancel the policy within 14 days of the date you receive your policy documents, we will refund the premium paid for the current policy period with no charges. You are free to leave us at any time, however, cancellation charges may apply. See Cancellation Rights and Charges in the Policy Terms and Conditions.
If you have selected one of our standard plans without a £60 fixed excess charge, then you will pay no excess. If you choose to take out one of our policies with a fixed £60 excess, then you will be charged £60 for each callout. This charge is not refundable and does not apply to subsequent visits made within 30 days, to fix the fault identified at the initial callout. There is no callout charge for your annual boiler service.
In the event of an emergency (an uncontrolled water leak), we aim to have someone with you within two hours. For other faults, we will do our best to have someone with you on the same day if you call before 9.00 AM or within 24 hours of your call. In the event of a gas leak please call the National Gas Emergency Service on 0800 111999.
Our boiler services usually take place between March and October. When you sign up for one of our plans, we’ll be in touch to let you know which month you’re scheduled for. When your service is due, an engineer will be in contact to fix a date and time that suits you.
